FAQ

  • SwiftTransfer is a fast, secure, and low-cost mobile app that allows you to send and receive money across countries, especially between the UK and Africa. 

  • You can download the Swift Transfer app from the Apple App Store or Google Play Store by searching for 'Swift Transfer

  • We currently support transfers from the UK to The Gambia, Senegal, Nigeria, and Ghana. More countries will be added soon. 

  • We apply a small markup to the exchange rate — that’s it. No hidden fees.

  • Transfers are usually instant or completed within minutes, depending on the receiving method and local bank or agent processing time. 

  • Yes. We use industry-standard encryption and comply with UK financial regulations to protect your data and funds. 

  • To register, you only need your name and phone number. For higher amounts, you may be asked to provide a valid ID. 

  • Recipients can collect cash from our local agents or receive funds directly into their mobile wallet .

  • You can contact our customer support team through the app’s live chat, WhatsApp, or by calling us directly. 

  • Yes. Minimum: £5. Maximum: £999 per transaction.

  • We apply a small markup to the exchange rate — that’s it. No hidden fees.

  • Most transfers are instant. Some may take a few minutes depending on the network or method.

  • Where can my recipient get the money?

  • If it’s not linked to a SwiftTransfer account, the money won’t go through. Contact support right away.

  • Yes — we use encrypted systems and comply with FCA standards.

  • Currently: Gambia, Senegal, Nigeria, Ghana, and Ethiopia. More coming soon.

  • If the funds haven’t been withdrawn yet, you may be able to cancel by contacting support.

  • Use Apple Pay or a saved debit card. It’s quick and secure.

  • Only if you send more than £250 at once or over £750 in a day.

  • SwiftTransfer automatically saves recent recipients in your contact list.

  • Yes, SwiftTransfer is available on both platforms.

  • Yes. Once someone sends money to your phone number, you’ll receive it instantly in your wallet.

  • They’ll be prompted to create one to claim the funds.

  • You can reach our support team directly through the app or the Contact page on our website.