Quick answers before you send.

SwiftTransfer is a mobile app for sending money internationally, topping up phones and paying everyday bills.

• Live rates and clear fees before you confirm
• Multiple payout options depending on country
• Designed to work smoothly on everyday smartphones

You can use SwiftTransfer if you meet our eligibility checks and we support your sending location.

• You’ll need a mobile number and basic details to start
• Extra checks may apply for higher limits
• Availability can vary by country and partner coverage

To register you typically need your phone number and a secure passcode (PIN), plus a few basic details.

• Phone verification (SMS)
• Secure PIN (and optional biometrics if your phone supports it)
• ID may be requested once you reach higher thresholds

Supported countries, currencies and payout options are shown inside the app and on our website as we expand.

• Routes can differ by payout type (cash, bank, wallet)
• Some services launch earlier than others
• We add coverage over time based on demand and partner availability

No. The app is built to stay lightweight and responsive on everyday devices and typical connections.

• Simple screens and clear steps
• Fast status updates without heavy pages
• Optional biometrics for quicker sign-in

You can contact us via our Contact page and in-app support once live.

• Email: info@swifttransfer.org
• Help and FAQs for quick answers
• Complaints route available if needed

A typical transfer follows a simple flow:

• Enter the amount and choose the receive currency
• Add/select your recipient (name + phone, and payout details if needed)
• Choose payout method (cash pickup, bank, wallet where available)
• Review rate, fees and what the recipient gets
• Confirm and pay, then track updates until complete

Payout options depend on the destination and partner coverage. The app shows what’s available before you confirm.

• Cash pickup through authorised agents
• Bank account payouts
• Mobile wallet payouts (where supported)

Some transfers complete quickly, others take longer depending on payout type, banks, weekends and checks.

• Estimated timing is shown before you confirm
• Status updates appear in the app
• If we need more info, we’ll prompt you clearly

You’ll see the transfer status change in the app. Where supported, the recipient can also receive an SMS update.

• Clear “processing / ready / completed” status
• Reference and instructions for cash pickup
• Receipts and transaction history saved in-app

If the transfer hasn’t been paid out yet, it may be possible to cancel or adjust. If it’s completed, it’s much harder.

• Check the status first in the app
• Contact support immediately if something is wrong
• Always double-check recipient details before confirming

Contact us immediately. Depending on the stage, we may be able to stop or correct it, but it isn’t always possible.

• Act fast — timing matters
• Have your transfer reference ready
• We’ll confirm what can be done based on status

No. You’ll see the full cost before you confirm.

• Transfer fee shown upfront
• Exchange rate shown upfront
• You see what the recipient is expected to receive

Rates can move with markets and partner pricing. We always show the rate you’re getting before you confirm.

• Live market movement
• Partner liquidity and payout costs
• Different payout types can price differently

Like most providers, pricing may include a small margin in the rate and/or a fee. The key is: you see the final result before paying.

• Rate + fee shown before confirm
• No surprise deductions after payout
• Receipts saved in your history

Limits vary by route, payout type and verification level. The app shows your available limits.

• Per-transaction limits
• Rolling 24-hour limits
• Extra checks can apply for higher activity

KYC is used to protect customers and meet regulatory requirements. Verification is typically requested at higher thresholds or when activity looks unusual.

• Start with basic details for smaller amounts
• ID requested as you increase limits
• Extra checks can apply for risk and fraud prevention

Some banks or card issuers may apply their own charges depending on how they classify the transaction.

• Issuer fees are outside SwiftTransfer control
• Check with your provider if unsure
• Use a preferred payment method where possible

We use secure authentication and monitoring to protect your account and activity.

• Secure sign-in and session controls
• Fraud monitoring for unusual activity
• Extra verification when needed

Customer funds are kept separate from SwiftTransfer’s own money through safeguarding arrangements with regulated partners, where applicable.

• Segregation of customer funds
• Reconciliations and controls
• Clear processes if something goes wrong

Contact us immediately. Acting quickly helps protect your account and reduces the chance of loss.

• Use Contact Us or in-app support
• We may pause activity while investigating
• Keep your phone and SIM secured

The app guides you through a secure reset process using verification steps.

• SMS verification (and email if enabled)
• Device checks where needed
• Never share your PIN with anyone

Contact support as soon as possible. We can help protect your account while you secure your device and SIM.

• Secure your SIM with your network
• Use device lock and “Find My” features
• Extra verification may apply on a new device

If you’re unhappy with our service, follow our Complaints Procedure.

• We acknowledge and investigate promptly
• We keep you updated
• We explain next steps if you remain dissatisfied

Top up means buying mobile credit (airtime) or data bundles — not adding money into your wallet.

• Airtime for calls and texts
• Data bundles (daily, weekly, monthly)
• You can top up yourself or someone else

Yes. Choose Top up, confirm your number, select a bundle or amount, then pay.

• Select network (where required)
• Choose airtime or data bundle
• Instant confirmation where supported

Yes. Enter their number (or select from contacts if you allow it) and choose the bundle.

• Perfect for helping family stay connected
• You’ll see the network and bundle details before paying
• Save the number for next time

Where connected to local billers, yes. You’ll be guided to enter the meter/account details.

• Pay with the required reference (meter number, account number, etc.)
• See the total before confirming
• Track the payment status in-app

Yes. Save frequent top-ups and bill references so repeat payments take seconds.

• Save favourites (numbers and bill references)
• Edit or remove at any time
• Reduces mistakes on repeat payments

Payment options depend on availability. Where supported, you can pay using:

• Apple Pay
• Google Pay
• Saved card
• Funds from your SwiftTransfer balance (where enabled)