Complaints Procedure

At SwiftTransfer, we take customer satisfaction seriously. We are committed to providing a high level of service to all our customers. If something goes wrong, we want to hear about it so we can resolve the issue and improve our service.

How to Make a Complaint:

You can make a complaint by contacting our support team through any of the following methods:

Email: support@swifttransfer.org

Phone: +44 7934235388

Live Chat: Available on our website during business hours

Please include:

• Your full name and contact information

• A clear description of your complaint

• Any relevant reference numbers or documents

What Happens Next:

1. We will acknowledge your complaint within 2 business days.

2. Our team will investigate your concerns thoroughly and fairly.

3. You will receive a response within 15 business days. If more time is needed, we will keep you updated.

4. If you are not satisfied with our final response, and if you are eligible, you may refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service:

Website: www.financial-ombudsman.org.uk

Phone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

We appreciate your feedback, and we are committed to resolving any issues as quickly and fairly as possible.